When a wave of tweets about soggy fries flooded Twitter, McDonald's could have easily dismissed them as isolated complaints. However, by actively listening to social conversations, they recognized a recurring issue with their packaging. This insight prompted them to redesign their fry containers, resulting in crispier fries and happier customers. This is the power of…
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At NetImpact, we believe that a strong organisational culture is the backbone of any successful business. By focusing on our core values—integrity, transparency, operational excellence, and inclusion—we aim to create a workplace where employees feel inspired, valued, and engaged. This not only builds commitment and employee motivation, but also ensures that we deliver exceptional value…
Read MoreIntroduction According to a recent study, 73% of customers are willing to spend more with companies that provide excellent customer service experiences. In today's digital age, online customer care has emerged as a critical factor in building brand loyalty and customer retention. Customers expect immediate, efficient, and personalized support, and businesses that deliver exceptional online…
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NetImpact did a social analysis around the brands that were active during the IPL. There were a large number of brands spending a lot of time and resources to leverage IPL. Read More...
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NetImpact: Delivering a Holistic Range of Social Analytics Services & Real-time Business Insights for Clients’ Brand Growth. Read More...
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Vodafone’s latest campaign #FutureIsExciting has the now famous couple of Asha and Bala wowing large parts of the country doing fun stuff with the latest technology. Read More...
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One of the key things engaging the masses across the country is the added pull of Pro Kabaddi attracting many celebrities from Bollywood, Cricket and some Business tycoons as well. Read More...
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E-commerce consumers express their opinions on social platforms on a variety of things- from what sales they liked, to the best deals available, to what advertising worked for them. Read More...
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A deep dive shows the positive comments being largely around appreciation of the massive step in PM Narendra Modi’s fight against black money and corruption Read More...
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A first-of-its-kind analysis of over 1.8 million social media conversations over January, February and March across the top 10 e-commerce brands. Read More...
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